![]() Firstly let me start by saying we had a brilliant holiday at the Iberostar Cozumel, but I think many of the rave reviews paint a slightly different picture from the reality. ![]() This hotel was a true, luxurious 5* hotel, the breakfast was amazing the next day and. We cheered up when we were shown to our room witha huge hot tub next to the gigantic bed. By this point we were so tired (having travelled from London via New York) that we didn't care, and were taken to the Playacar Palace (there were hardly any cars on the road.). 40 minutes later he turned up but told us we'd have to stay over night in Puerto del Carmen as we wouldn't catch the last ferry. We travelled with Hayes & Jarvis and were not overly impressed that there was no rep on the island - we were passed onto a Mexican tour company called Worry Free Vacations, and did not get off to a great start when we were told that our transport for the hotel was 'stuck in traffic' (at 10pm.) and would be about 10 minutes. It is a fantastic destination for families and groups, but it's probably not the place for couples looking for a really romantic getaway - I don't want this review to sound negative, it's just something to bear in mind if you're thinking of booking this hotel (though many will no doubt disagree). My daughter loved going to Star Camp, some of her favorite activities at camp were pool games, making puppets/playdough/jewelry, and face painting! They even helped her celebrate her birthday.Firstly let me start by saying we had a brilliant holiday at the Iberostar Cozumel, but I think many of the rave reviews paint a slightly different picture from the reality. We did not know much about Star Camp until we arrived - Rosa, Ismael, and Montse at Star Camp made my daughters week! Rosa, Ismael, and Montse were so patient, kind, and creative keeping the kids engaged and busy at Star Camp. A special shout out to those who helped us celebrate my daughters birthday, and to the staff working Star Camp. We appreciate all of the staff's hard work around the resort, every person we saw was working hard. We enjoyed our visit and felt completely relaxed. ![]() My family of 4 stayed in a family room which was clean and well kept. Diving with Dressel divers was a breeze having them right there on site. All of the restaurants were able to accommodate us. My family of 4 (2 kids) were part of a larger family group of 10. We stayed at Iberostar Cozumel last week and the stay was fantastic. The ocean is wonderful great snorkeling, Dressel Divers is fantastic. It's not the fanciest or most "posh" place, but it's very nice, very comfortable and the people make it such a wonderful place to return. ![]() I don't know how much time she spent doing all she could to assist us, but it was one of the most impressive displays of service I've ever encountered! Laura, you are a tremendous asset to Iberostar! The resort is a very nice place. I'd like to share a very special thank you to Laura, who helped us with a lost or stolen passport. A special shout out to Cyndy and Fidel who made our return extra nice! We were always comfortable. The food was good everyone always found plenty to enjoy. The staff at the resort is simply fantastic! We recognized several staff members and some remembered us as well, which was really fun. Our fifth stay at Iberostar Cozumel was great! Even though it had been a few years since our last visit, they had our family on their Welcome Back board in the lobby entrance which was a nice touch. ![]()
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